We offer a 60-day return window on home sewing machines to ensure you have ample time to decide if the machine is the right fit for you.
We’re here to help you every step of the way. Some troubleshooting is a normal part of the sewing journey, and we’re happy to guide you through it. For support, call us at 813-661-9000.
How to Initiate A Return:
- Contact Janome Junkies customer service by phone at 813-661-9000 or email customerservice@janomejunkies.com with your order number and the reason for your return.
- Your request will be reviewed within 24 to 48 hours, and our team will follow up to assist you.
Returns for Unopened Machines
You may return or exchange any machine that remains unopened and in its original packaging, with all factory seals intact.
Please Note:
- Shipping charges are non-refundable. For information on shipping, please visit our Shipping Policy.
- If your order qualified for free shipping, the original outbound shipping cost will be deducted from your refund.
- All returned items are subject to inspection prior to refund issuance.
Returns for Opened Machines
Machines that have been opened may be returned within 60 days of purchase. Returns are subject to deduction of shipping costs both ways plus a 10% processing fee, provided the following conditions are met:
- The machine must be in its original factory packaging.
- All accessories, manuals, styrofoam, and paperwork must be included.
- The machine and all components must be free from damage.
Important: If any original components are missing or damaged, the return may be declined. Shipping costs are non-refundable, and if your order originally qualified for free shipping, the cost of the original shipment will be deducted from your store credit or refund.
Mailing Labels
Once your return request is approved, we will issue a Return Merchandise Authorization (RMA) along with instructions to guide you through the return process. Please note that if any items or accessories are missing, the refund or store credit amount may be adjusted accordingly.
Order Issues or Defective Products
If there is an issue with your order or the machine arrives defective, please allow us the opportunity to repair or replace the item.
If you decline a repair or replacement, your return will be processed as a standard return, and outbound shipping costs will be deducted from your refund.
Restocking Fee: Returns missing original accessories or manuals may be subject to a restocking fee, which will be deducted from your refund.
Damaged Deliveries
If your package arrives with visible damage to the box, please report it to us within 24 hours of delivery. Be sure to take clear photos of the package and the product exactly as you received them.
We will work quickly to resolve the issue and ensure you're taken care of. You can count on us to support you from start to finish.
